0333 323 2655
You may be asked to pay a deposit when you place an order for kitchens, bathrooms, bedrooms and other associated products. This is normal practice for most companies as this helps to safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.
All customers of HICS members receive Deposit Protection Insurance ensuring all deposits are protected (up to 25% of the contract/order value).
How does HICS protect your deposit free of charge?
If you use a member of HICS you can be assured that your deposit will be protected (up to 25% of the contract or order value) in the unlikely event the member ceases to trade prior to the completion of your contract or order. The policy will last for 120 days from the date the deposit is paid, however, for larger projects, this may be extended upon request, up to a maximum of 60 days.
What happens once you have paid a deposit?
Once you have signed a contract with a HICS member and paid your deposit, the member must register your details online with HICS within 48 hours. Within 5 working days, we will then send your:
- Customer Registration Certificate – confirming your details are registered with HICS and the comprehensive protection provided to you.
- Deposit Protection Certificate – this protects any deposits you may make to the supplier up to 25% of your contract value (maximum £25,000).
Please keep the above documentation in a safe place along with any contractual documentation.
If you have any questions or your documentation hasn’t arrived within 5 working days of placing your order with the HICS member then please call us on 0333 323 2655.
