& Peace of Mind
when buying home improvement products
Consumer Protection, Made Simple
HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of our accredited members. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
When you enter into a contract with a member of HICS to install home improvements in England, Scotland, Wales or the Isle of Wight, you should receive the following.
Vetted and accredited installers
All members have successfully passed our strict accreditation process for the product (or products) they want to be accredited for. We also monitor them continuously.
Consumer advice line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Alternative dispute resolution
Our expert mediators are always on hand to help resolve any disputes you may have with one of our members.
Insurance-backed guarantee (IBG)
An IBG provides protection if your installer ceases (stops) trading and cannot honour the terms of their written guarantee. You will receive an IBG once the member has added in a date on our system to show when they completed your installation.
Deposit and stage-payment protection insurance
This covers up to 25% of the contract value (maximum limit of £5,000) for 120 days (from the date you sign the contract), once your installation has been registered with us.
Access to an ombudsman
You will have free access to an ombudsman if we cannot settle your complaint.
Please read the consumer advice section to understand the protection you may receive and the obligations you have.Visit consumer advice section
I am proud to support HICS on their mission to protect consumers.
HICS Brand Ambassador