0333 323 2655
The Home Improvement
The Home Improvement Consumer Protection Scheme (HICS) is a Consumer Protection organisation giving consumers confidence in choosing accredited installers in the Home Improvement sector.
It is designed to ensure that products are sold correctly, properly installed in a professional manner and excellent after care service is provided to all consumers. HICS also offers extensive support in the event that something goes wrong, giving peace of mind to consumers and installers alike. As a neutral intermediary, HICS can also help both the consumer and the installer with any issue that may arise.
Whether you are an installer providing home improvement services or a customer looking to obtain a quote for home improvements such as kitchens, bathrooms, bedrooms, double glazing, conservatories, solar panels, renewable energy products and most types of home improvements, you should contact HICS for more information.
The scheme’s ambassador is Nick Ross (former BBC Watchdog & Crimewatch presenter).
Find a HICS Member near you…Consumer Benefits When Using A HICS Member:
- HICS scheme is fully endorsed by Nick Ross (former BBC Watchdog & Crimewatch Presenter)
- Vetted and accredited installers
- FREE consumer advice line: 0800 0192 664
- FREE deposit protection (up to 25% of the contract value)
- FREE insurance backed guarantee (for every customer)
- FREE mediation (to help fully resolve any disputes should they arise)
- FREE independent inspections (to assist with installation/product defects at HICS discretion)
- FREE access to an independent Ombudsman service (to conclude disputes without incurring legal fees or costs)
Who we can help…
Manufacturers
HICS also works with industry experts & manufacturers.