& Peace of Mind
when buying home improvement products
Consumer Protection, Made Simple
HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of our accredited members. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
When you have used a member, during their period of membership, and hold a contract with the member for your domestic property, you should receive:
Vetted and accredited installers
All members have successfully passed our strict accreditation process and are monitored continuously.
Consumer advice line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Alternative dispute resolution
Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.
Insurance backed guarantee (IBG)
An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified us of a completion date.
Deposit & stage payment protection insurance
This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.
Access to an Ombudsman
Consumers using a member will have free access to an Ombudsman should HICS be unable to resolve your complaint.
Please read the consumer advice section to understand the protection you may receive along with your obligations.Visit consumer advice section
I am proud to support HICS on their mission to protect consumers.
HICS Brand Ambassador