Coronavirus Contingency Plan

We are sending special thoughts to all our installers and consumers out there that may be experiencing a negative impact due to the coronavirus. This is a difficult time and we’re here to support you where we can.

We are currently operating as normal, but we do have extensive contingency plans in place so that we can all stay safe AND it will be business as usual to continue to support you and your customers.

General Operations

Should the worst happen, our contingency plan means that all our people can work remotely from home, including remote access for all emails and website contact emails.

Our people are our most important asset and will continue to be remunerated in the normal way whilst working from home.

Telephone Lines

As part of our contingency plan, our telephone lines will be diverted so that all calls and enquires whether for our service delivery team, customer service or our ADR and complaints team, can be covered by our people remotely.

Non-Urgent Business

To ensure we continue to deliver our services to installers and customers, non-urgent business will continue to be reviewed, including the suspension of group meetings, business travel and attendance of exhibitions and events.

Inspections and Remedial Works

We have spoken with our inspection providers about their contingency plans and how their inspection and remedial services may be affected. All our suppliers have their own processes in place should the worst happen. All are currently operating as normal until advised otherwise. Should the situation worsen, our suppliers will be providing guidelines and information on their contingency plans which we will then share more widely.

Consumers

Consumers that use our installer network can rest assured our contingency plans mean that it will be business as usual. Our team can fully work remotely from home, meaning that they will have access to all emails and can take all phone calls as usual to deal with any complaints, disputes and/or support as usual.

For now, please keep safe and stay up to date with the advice from the NHS https://www.nhs.uk/conditions/coronavirus-covid-19/