Consumer protection scheme, HICS, welcomes new Chief Executive, Faisal Hussain. Faisal will be working with the HICS team to ensure consumers continue to be protected and to support HICS members in delivering excellent customer service and winning more business.
Faisal brings in-depth knowledge and experience in home improvement as well as having many years’ experience in marketing, project management, and research and development. Faisal is also a Fellow of the Chartered Institute of Marketing and a member of various industry working groups.
Faisal Hussain, HICS Chief Executive, comments:
“Thank you to everyone for a warm welcome and it’s great to be part of an organisation whose philosophy is about raising standards.
We have a fantastic team who are committed to providing an excellent service to both consumers and members. I am looking forward to driving our ethos of consumer protection and supporting members in these uncertain times.”
HICS is a leading consumer protection organisation that covers the installation of a wide range of home improvement products. The consumer protection organisation has a trusted network of UK-based home improvement installers. When a homeowner uses one of these members, the homeowner will receive thorough consumer protection upon registration of their installation.
The protection that homeowners will receive is completely free to the consumer and they will get access to Alternative Dispute Resolution, access to a consumer advice line, access to an Independent Ombudsman, Deposit & Stage Payment Protection Insurance, and an Insurance Backed Guarantee (upon completion of the contract).
HICS is endorsed by architect and TV presenter, George Clarke, who works with HICS to ensure that consumers are respected, protected, and educated on their home improvement journey.