As a consumer it is important to research the installer that you are going to use for your home improvement project as you want to be sure that they have the memberships that they say that they have. Unfortunately, there are some installers that falsely claim to be a member of HICS. If this has happened to you as a consumer or if you suspect an installer is purporting a HICS membership, please read on for our advice on what to do.
1. If an installer is claiming to be a HICS member, submit the details to the HICS team via the HICS website.
In the first instance, please check if the installer is a HICS member by submitting a contact form via the HICS website. You can do this by going to the contact page on the HICS website.
To do this, please select ‘Check a member’ on the request type within the contact form, fill in the required fields, type your message, and click send. This sends your request to the HICS support team and one of the team will get back to you as soon as possible with any further information.
2. Send HICS evidence that the installer is trying to mislead consumers.
Should we find that the installer is not a HICS member, please email us any proof you may have of their supposed HICS membership. This is important so that we can take necessary further action regarding the false claims by the installer.
If you are unsure if your installer is telling the truth and holds a HICS membership, we urge you to please double check with us. Our aim is to protect consumers from rogue traders so if you suspect that an installer has falsely claimed HICS membership, please let us know straight away using the methods outlined above.
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Do you have a question?
Call us on 0333 323 2655
Or send an email to
communications@hicsscheme.org.uk