Category Archives: Industry News

Greentherm Solutions Joins HICS as an Affiliate Partner

greentherm solutions

Home Improvement Consumer Protection Scheme (HICS) have accepted Greentherm Solutions onto their Affiliate Partner Scheme as the UK’s first Icynene spray-foam technology distributor.

Greentherm Solutions specialise in spray applied insulation, using Icynene high-performance spray-foam technology, a system originally developed in Canada.

Paddy Leighton, Director of Greentherm Solutions, commented,

Icynene is a modern alternative to traditional forms of insulation, delivering quality and innovation in home insulation. We were keen to work with HICS, a highly reputable consumer protection scheme who can offer end to end complete consumer protection.”

Paddy continued,

Traditional forms of insulation are relatively inefficient and can lead to cold bridging (a weak spot in the insulation) and localised condensation and dampness. Icynene, endorsed by the Energy Saving Trust, is a fully breathable, environmentally friendly open-cell spray foam insulation that delivers up to 50% greater energy savings when compared to other home insulation products and has the highest level of vapour resistivity of any soft foam on the market.”

Ciarán Harkin, Managing Director of HICS, commented,

“We are very excited to have Greentherm Solutions on board as a HICS Affiliate Partner. HICS is all about protecting consumers and giving them trust, confidence and peace of mind. We welcome partnerships with companies such as Greentherm Solutions who can deliver innovative products and highly-trained installers to help positively impact the home insulation market.”

 

Notes:

Who are Greentherm Solutions Ltd?

Greentherm Solutions Limited are distributors for Icynene. Greentherm Solutions Directors have over 30 years’ experience each in the construction industry. They are the sole distributor of the Icynene range of spray-foam insulation products to the UK market. Greentherm has a network of accredited contractors in the British Isles. Icynene has achieved BBA, ETA and BDA approvals and certifications together with a host of other approvals and recommendations.

Who is HICS?

Home Improvement Consumer Protection Scheme (HICS) is a consumer protection organisation covering a range of installations within the home improvement sector. HICS ensures that consumers are dealt with professionally, courteously and sympathetically. Any products installed by HICS Members must be fit for purpose, installed professionally and come with comprehensive guarantees which are covered by specialist insurance providing consumers with a high level of protection. HICS is supported and endorsed by consumer champions Nick Ross and George Clarke.

HICS also believes that consumers should have free access to robust dispute resolution and therefore provides consumers with free Mediation and free independent inspections to assist with installation or product malfunctions (at HICS’ discretion).

Photography From Left to Right: Ciarán Harkin (HICS), Paddy Leighton (Greentherm Solutions), Laura Holmes (HICS)

Apple Panels Enter into Creditors Voluntary Liquidation

Apple Panel in Liquidation

It was announced on Wednesday 19th December 2018, that Apple Panels Ltd is beginning the process to enter into Creditors Voluntary Liquidation (CVL). They will cease to trade with immediate effect.

We understand this is unwelcome news, especially at this time of year.

Apple has stated on their website that Quantuma LLP will be handling the CVL, and they may be able to provide further information and can be contacted 02380 336464.

Update of 25/01/2019 from Quantuma LLP:

“I would advise that a sale of the business and assets of the Company, including the customer contracts, was completed on 23 January 2019. The purchaser is County Windows (Winchester) Limited.

County Windows (Winchester) Limited will work to honour as many of the contracts wherever possible.

If you have been contacted by any other party, purporting to have taken over the business of Apple Panels Limited or Apple Home Improvements, please be advised that this is not correct and they are not acting with authority of the Joint Administrators (Simon Campbell and Andrew Watling).”

Below is the statement on the Apple Panels Ltd website:

Apple Panels Ltd are sorry to announce that due to the current economic climate and a number of exceptional issues that have arisen during trading over the last 18 months the Director is taking steps to place the Company into Liquidation (Creditors Voluntary Liquidation) and will cease trading with immediate effect.

We appreciate that this will, unfortunately, result in a number of staff, sub-contractors, customers and suppliers being let down at what can be a difficult time of year. For customers who have queries in regard to the warranty on their installations, or have questions concerning a current contract, we recommend you contact either the Independent Insurance Backed Guarantee company (if this was included with the purchase of your contract) or the finance lender if Apple introduced you to the lender.

We will await more information regarding this matter and update this blog accordingly. There are still many scenarios which could impact this situation and we await further information. It is incredibly disappointing to have to publish this statement, especially at such a sensitive time of the year. We hope to provide more clarity in the coming weeks and thank you in advance for your patience in this matter.

More information on your statutory rights:

Chargeback

If you have paid a deposit on your full works in the last 120 days and your merchant has ceased to trade, you can ask your card provider to try and claw back the money you’ve paid via a Chargeback.
A chargeback is not enshrined in law, it is a part of the Scheme Rules that participating banks subscribe to. We recommend you give your bank a call to discuss this option. Note: there does need to be money in the merchants account for the clawback to go ahead.

Finance

If you purchased your windows/doors/conservatory through a finance lender (not via a personal loan you have arranged), and you have an issue with the product or workmanship, then under Section 75 of the 1974 Consumer Credit Act (CCA) you are entitled to claim directly via your finance lender.
If you feel you were mis-sold and you have substantive evidence to prove grounds of mis-selling, you can make a claim via your finance lender under Section 56 of the 1974 Consumer Credit Act.

Please check your paperwork for your specific finance lender and contact them directly.

For more information on your rights please take a look at:
https://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act