HOMEOWNERS

How HICS
Can Help You

Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.

HICS strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is protected before, during and after their installations.

All installers are vetted before becoming accredited members. You also have full protection, including access to Alternative Dispute Resolution (including the Ombudsman), Deposit and Stage Payment Protection and an Insurance Backed Guarantee.

Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.

HICS strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is protected before, during and after their installations.

All installers are vetted before becoming accredited members and hold a bronze, silver, gold or platinum membership. Each membership type provides you with different levels of protection, including access to Alternative Dispute Resolution (including the Ombudsman), Deposit and Stage Payment Protection and an Insurance Backed Guarantee.

Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.

HICS strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is protected before, during and after their installations.

All installers are vetted before becoming accredited members and hold a bronze, silver, gold or platinum membership. Each membership type provides you with different levels of protection, including access to Alternative Dispute Resolution (including the Ombudsman), Deposit and Stage Payment Protection and a Insurance Backed Guarantee.

“I am working with HICS to ensure that consumers are respected, protected and educated on their home improvement journey.”

George Clarke, HICS Brand Ambassador

“I am working with HICS to ensure that consumers are respected, protected and educated on their home improvement journey.”

George Clarke, HICS Brand Ambassador

“I am working with HICS to ensure that consumers are respected, protected and educated on their home improvement journey.”

George Clarke
HICS Brand Ambassador

Key Benefits for Homeowners

When you have used a member, during their period of membership, and hold a contract with the member for your domestic property, you should receive:

Vetted and accredited installers

All members have successfully passed our strict accreditation process and are monitored continuously.

Consumer
advice line

We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.

Deposit & stage payment protection insurance

This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.

Insurance Backed

Guarantee (IBG)

An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified us of a completion date.