HOMEOWNERS
How HICS
Can Help You
Our vision is to transform consumer protection by respecting, protecting and educating consumers. A vision which is shared by our new brand ambassador, George Clarke.
HICS strongly believe that no consumer should ever be left disadvantaged and we strive to ensure every consumer is protected before, during and after their installations.
All installers are vetted before becoming accredited members and hold a bronze, silver, gold or platinum membership. Each membership type provides you with different levels of protection, including access to Alternative Dispute Resolution (including the Ombudsman), Deposit and Stage Payment Protection and an Insurance Backed Guarantee.
“I am working with HICS to ensure that consumers are respected, protected and educated on their home improvement journey.”
George Clarke
HICS Brand Ambassador
Key Benefits for Homeowners
When you have used a member, during their period of membership, and hold a contract with the member for your domestic property, you should receive:
Vetted and accredited installers
All members have successfully passed our strict accreditation process and are monitored continuously.
Consumer
advice line
We are on hand to answer any questions you may have once you have entered into a contract with a scheme member.
Deposit & stage payment protection insurance
This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with us.
Insurance Backed
Guarantee (IBG)
An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee.
Alternative dispute
resolution
Our expert mediators are always on hand to help resolve any disputes which may arise between a consumer and any one of our members.
Access to an
Ombudsman
Consumers using a member will have free access to an Ombudsman should HICS be unable to resolve your complaint.
Please read the consumer advice section to understand the protection you may receive along with your obligations.
Visit consumer advice section
Looking for a HICS member for your next project?
If you are looking for a HICS accredited member for your next home improvement project, please complete the form below and one of our team will be in touch with details of HICS members in your area.
Membership Enquiry
Are you ready to take your business to the next level? See how HICS membership can help you grow and prosper.
Products Covered
From IBGs to dispute resolution, there are many ways HICS can protect consumers using an Accredited Installer.
Consumer Protection
