The Home Improvement Consumer Protection Scheme (HICS) helps organisations promote a professional image and attract new customers. As part of a consumer protection organisation, our members must demonstrate their commitment to treating customers fairly, at all times. HICS accredits and audits its members, monitors all customer feedback and writes to every customer with a customer satisfaction survey to find out what customers really think of the service provided to them. This provides a quality, reputational platform in which the members can further build their reputation and businesses. HICS also provides comprehensive point of sale marketing materials to assist members promote their membership.
HICS is designed to ensure that products are sold correctly, properly installed in a professional manner and members provide excellent after care services. HICS also offers extensive consumer and installer support in the event that something goes wrong, giving peace of mind to installers and consumers alike. It is a neutral intermediary and as such, can help both the consumer and the installer should either party require help or assistance.
If you would like to know more about HICS please call 0333 323 2655, or complete the membership enquiry form to the left.