An Insurance Backed Guarantee (IBG) is an insurance policy that covers the original guarantee provided by the member. It comes into effect if you make a claim on the members guarantee and the member is no longer trading and therefore not in a position to honour the guarantee.
Every consumer using a HICS member receives an Insurance Backed Guarantee.
Upon completion of the contract a member will provide you with a Guarantee which can be up to 10 years and during that time much can happen to any business, regardless of whether they are a local or national company. An IBG provides you with additional peace of mind that in the unlikely event the member ceases to trade, for whatever reason, you can still make a claim under the terms of the original guarantee.
Once your contract has been completed, the HICS member will inform HICS of the completion date and within 5 working days we will send your:
If you have any questions or your documentation hasn’t arrived within 5 working days of the completion of your contract then please call us on 0333 323 2655.