You may be asked to pay a deposit when you place an order for kitchens, bathrooms, bedrooms and other associated products. This is normal practice for most companies as this helps safeguard them against manufacturing products they probably will not be able to use elsewhere should the customer cancel the order.
All customers of HICS members receive Deposit Protection Insurance ensuring all deposits are protected (up to 25% of the contract/order value).
If you use a member of HICS you can be assured that your deposit will be protected (up to 25% of the contract value) in the unlikely event the member ceases to trade prior to the completion of your contract. The policy will last for 90 days from the date the deposit is paid, however for larger projects this may be extended upon request.
Once you have signed a contract with a HICS member and paid your deposit, the member must register your details online with HICS within 48 hours. Within 5 working days we will then send your:
Please keep the above documentation in a safe place along with any contractual documentation.
If you have any questions or your documentation hasn’t arrived within 5 working days of placing your order with the HICS member then please call us on 0333 323 2655.