Industry Standards

HICS membership can support members comply with the following regulations:

  • Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008
  • Companies Act 2006
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Consumer Protection from Unfair Trading Regulations 2008
  • Consumer Rights Act 2015
  • Data Protection Act

You can find details of all UK legislation at

You may also find helpful information on the laws and interpretation at

Scheme rules and code of practice

Each HICS member must adhere to our strict scheme rules. Our aim is to reduce consumer detriment and the rules cover many areas, including, how to market to consumers, provide clear information and how a HICS member should interact with a consumer.

Download our scheme rules

Membership Enquiry

Products Covered

Consumer Protection