Industry Standards

HICS membership can support members comply with the following regulations:

  • Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008
  • Companies Act 2006
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Consumer Protection from Unfair Trading Regulations 2008
  • Consumer Rights Act 2015
  • Data Protection Act

You can find details of all UK legislation at

You may also find helpful information on the laws and interpretation at

HICS report

As required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015,

  • 2020 ADR report here
  • 2021 ADR report here
  • 2022 ADR report here
  • 2023 ADR report here

Membership Enquiry

Products Covered

Consumer Protection