HICS believes very strongly in Consumer Protection. We ensure that consumers are dealt with professionally, courteously and sympathetically. Any products installed by HICS Members must be fit for purpose, installed professionally and come with comprehensive guarantees which are underwritten with specialist insurance providing consumers with a high level of protection and peace of mind.
HICS also believes that consumers should have free access to robust dispute resolution and therefore provide consumers with free mediation, free independent inspection (to assist with installation/product defects at HICS discretion) and free access to The Ombudsman to help resolve any issues that may arise.
HICS Scheme Rules & Code of Practice
The HICS Scheme Rules & Code of Practice details the additional protection consumers receive when using a HICS Member. The aim of the Code of Practice is to reduce consumer detriment and covers many areas, which include how to market to consumers, deal with vulnerable consumers, provide clear pre-contractual information and how a HICS member should interact with a consumer.