HICS has a comprehensive and impartial, three stage dispute resolution service. HICS’ process includes:
HICS’ dispute resolution services are free of charge to consumers.
By being a member of HICS, organisations demonstrate to their customers’ that they take complaints seriously – the HICS brand is a mark of quality, confidence and peace of mind.
HICS’ processes are designed to be high quality and effective. HICS provides a speedy resolution of disputes in order to protect consumers. Most complaints are resolved within a few hours. More complex cases may take a little longer.
If the consumer chooses not to accept HICS’ decision, the customers’ legal rights remain unaffected and they can take the matter to court – subject to any requirements set by the courts. However, this is a rare occurrence as the HICS 3 stage Dispute Resolution process usually resolves all, but the most difficult cases, very quickly.
HICS’ 3 Stage Dispute Resolution Process:
This process is an entirely free service for consumers and is in addition to all your other consumer rights: