WHO WE ARE

What is
HICS?

The Home Improvement Consumer Protection Scheme (HICS) is a leading consumer protection organisation that gives consumers confidence when choosing accredited installers for their home improvement project.

How does HICS protect consumers?

HICS is designed to ensure that traders operate to a high standard.

Whether you are an installer providing home improvement services or a customer looking to obtain a quote for home improvements such as kitchens, bathrooms, bedrooms, double glazing, conservatories, solar panels, renewable energy products and most types of home improvements, you should contact HICS for more information.

The protection offered by HICS, which includes comprehensive insurance backed guarantees and first class mediation services, ensures consumers are protected before, during and after their installation.

This level of protection helps provide consumers with the trust, confidence and peace of mind that their installation will be fit for purpose and carried out professionally; and they can be safe in the knowledge that should they encounter any problems, HICS’ expert mediation team will be on hand to resolve any disputes.

HICS is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Our Brand Ambassadors

George Clarke, architect, TV presenter and home improvement champion, continues as a passionate consumer advocate and Brand Ambassador of HICS. Widely known for his recent work on George Clarke’s Amazing Spaces, Amazing Spaces Shed of the Year and Old House New Home, George joined HICS in 2019 as an ardent supporter of high standards in the home improvement industry and protecting and educating consumers.

Nick Ross, radio & TV presenter, also worked as a Brand Ambassador for over 10 years until his retirement in 2020. He is most notably known for hosting BBC Crimewatch and was heavily involved with BBC Watchdog which focuses on consumer rights. Nick joined us back in 2008 because he believed that our complete protection is not only necessary for consumers, members and the wider industry but also a reflection of what he has always championed.

The Home Improvement Consumer Protection Scheme (HICS) is a leading consumer protection organisation that gives consumers confidence when choosing accredited installers for their home improvement project.

How does HICS protect consumers?

HICS is designed to ensure that traders operate to a high standard.

Whether you are an installer providing home improvement services or a customer looking to obtain a quote for home improvements such as kitchens, bathrooms, bedrooms, double glazing, conservatories, solar panels, renewable energy products and most types of home improvements, you should contact HICS for more information.

The protection offered by HICS, which includes comprehensive insurance backed guarantees (for silver, gold and platinum members) and first class mediation services (for all levels of membership), ensures consumers are protected before, during and after their installation.

This level of protection helps provide consumers with the trust, confidence and peace of mind that their installation will be fit for purpose and carried out professionally; and they can be safe in the knowledge that should they encounter any problems, HICS’ expert mediation team will be on hand to resolve any disputes.

HICS is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Membership Enquiry

Products Covered

Consumer Protection